Lavenders will use its best endeavours to ensure that each person in its care is entitled to:
Be treated with dignity, respect, compassion and kindness irrespective of gender colour, creed, culture, health status or any other factors which can result in wrongful discrimination.
Receive care based on individual needs and informed choice with account being taken of physical, mental, social, cultural and spiritual well-being from appropriately skilled staff.
Be cared for in a clean and safe environment, which meets individual needs for privacy and comfort.
Be addressed as desired.
Receive visitors at any reasonable time.
Be informed on arrangements for and any changes proposed in care provision, daily living or accommodation; to have access to their personal records; to expect details of their condition to be confidential, and to choose whom else knows about their condition.
Feel part of the community and to have opportunities to take part in recreational and leisure activities.
Continue to live with as much independence as possible commensurate with their safety and that of others, so that everyday life is not eclipsed by the need for care.
Have access to a telephone.
Have good relationships with staff and friends of Lavenders.
Choose a doctor, dentist, optician and chiropodist.
Manage their own financial and personal affairs whenever possible.
Choose to move to another home.
Bring personal belongings into the home within the requirements of Health, Safety and Fire Regulations.
Have access to a formal complaints procedure.
Have the support of an independent advocate of his or her own choice if so desired.