Frequently Asked Questions about Lavenders Care Home

How do I know if I will like living at Lavenders?

We can offer you a trial visit or stay when you will have the opportunity to sample all that is on offer.

How will I know that my needs can be met?

The Proprietor/Registered Manager will endeavour to meet with you in your present environment to discuss your current needs or ideally, an assessment of your needs can be carried out during a visit to Lavenders.

Can I bring items of my own furniture?

You are very welcome to bring small items of furniture. Obviously for Health and Safety reasons we need to restrict the room from becoming cluttered and it is necessary for all items of furniture to be fire retardant.

Can I come and go as I please at Lavenders?

Yes, of course, but for your own safety any risks to you must be assessed correctly.

Will I be able to see my Care Plan and Medication Notes?

You can request to see your Care Plan at any time.

Will the cost of care rise in the future?

Yes, is it likely to. If it is a concern, please speak with a member of our management team.

How can I find out more about Lavenders and see a copy of the latest Inspection Report?

You have two ways of finding out more about Lavenders;

How do I arrange to have a telephone in my room and how do I pay for this?

There is a telephone point in all rooms and connection can be arranged with BT. Bills will then be sent either to you directly or to whoever looks after your financial affairs.

Can I have a newspaper delivered every day?

Yes, the local newsagent delivers every day to Lavenders and the bill can be sent either to you directly or to whoever looks after your financial affairs.

How do I have my dry cleaning done?

We can arrange for this to be taken to the local dry cleaners and collected for you.

I enjoy a glass of red wine in the evening.

This is your home so of course you can still have your evening drink and we would be more than happy to order items like this for you, which will be charged separately. Wine and Sherry is served on Sundays with lunch.

Can I enjoy a cigarette at Lavenders?

We are a No Smoking home.

How often will my laundry be collected?

Laundry is collected from rooms daily and normally returned within 24 hours.

Will I be registered with a doctor?

If you are already registered locally this will remain the same. If you are from outside the area then we can register you with a GP of your choice or you may leave that with the staff involved with your care. The district Nursing Team also visits and the local Doctors provide a regular weekly surgery within the home to ensure where possible, continuity of care.

When can I receive visitors?

There are no restrictions on visiting hours

Other Services

Catering

We have an excellent kitchen at the home with several dining areas. You may choose between taking your meals in one of the dining rooms or in your bedroom. A choice of menu is always offered.

Breakfast is served from 7.00am onwards and is brought to the Residents room on a tray so that they may enjoy it at their leisure. The main meal of the day is Lunch served at 12.45pm and Supper which comprises of a selection of lighter dishes, is served at 5.45pm.

 

MealTime Served
Early Morning Tea / CoffeeFrom 6.00am onwards
BreakfastServed on a tray from 7.00am onwards
Morning Tea / Coffee with biscuitsServed from 11.00am onwards
LunchServed 12.45pm
Afternoon Tea / Coffee with cakesServed from 3.45pm onwards
SupperServed 5.45pm
Evening Tea / Coffee and snacksServed from 8.45pm

 

Hairdressing:

Our hairdressing salon is located on the ground floor. Our visiting hairdresser is available Tuesday and Wednesday every week, but you are very welcome to invite a hairdresser of your own.

Chiropody:

We have a domiciliary chiropodist who visits the home on a regular basis.

Dentist/Optician:

Our dentist is able to do domiciliary visits. We can arrange transport to the local optician, if required.

Activities:

We employ a fulltime activities co-ordinator. We have an activities programme within the Home. The weekly programme includes games sessions such as whist and painting. If you have a particular interest then every effort will be made to accommodate it.

Newsletter:

A monthly newsletter “Down Lavenders Way” is published which keeps Residents, relatives and staff up to date with developments within the home, and also lists the services and entertainment for the forthcoming month.

Lavenders Care Home in West Malling